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Frequently Asked Questions

Frequently Asked Questions

  • How can Haven enhance my business?

    Haven can enhance your business by offering cost-effective solutions for all types of packaging requirements from stock management and fulfilment, to assembly and dispatch, as well as supporting your CSR credentials through the employment of disabled and disadvantaged adults.

    Haven will engage with you to gain an understanding of what you and your business are trying to achieve. We can assist with the development of a particular project you may have from an envelope needing printed to a container of materials needing inspected.

    It is our aim to provide a service which will combine cost effectiveness with a professional approach.

     

  • How can I be sure Haven will do a good job?

    The staff at haven are totally committed to providing a fast, friendly and extremely high quality service which conforms to ISO9001 Version 2008 standards.

    Haven has been very successful in meeting high customer service level demands since it was created in 1945.

    We continue to grow and invest in the future to support our customers, and in turn create opportunities for developing our staff.

     

  • What is Haven's view on the environment?

    The staff at Haven are all fully trained on " Zero Waste" which means all staff at Haven are committed to ensuring we dispose of any waste in the correct manner this is evident with our recent  ISO 14001 standard achievement.

    We have regular communications meetings with our staff where we discuss any changes we can make which will have an impact on the environment, and improve our processes within Haven.

  • Haven is a social enterprise, so what exactly is a social enterprise?

    The Government defines social enterprises as “businesses with primarily social objectives whose surpluses are principally reinvested for that purpose in the business or in the community, rather than being driven by the need to maximise profit for shareholders and owners.”

    As with all businesses, they compete to deliver goods and services. The difference is that social and environmental purposes are at the very heart of what they do, and the profits they make are reinvested towards achieving those purposes.

    Whatever they do, they do it differently from typical business, because they are driven by a social and environmental mission, and they are focused on the community they serve.

    Social enterprises are businesses that trade to tackle social problems, improve communities, people’s life chances, or the environment.

    They make their money from selling goods and services in the open market, but they reinvest their profits back into the business or the local community. And so when they profit, society profits.

  • Where can I find out more information about social enterprises?

    For further information on social enterprises visit the following websites:

    Social Enterprise Scotland

    Social Firms Scotland